Got questions? We can help.

If you’re looking for frequently asked questions, this guide will help you learn more about Sleep8 and its features.

The Sleep8 System

Q: How do I clean the Sleep8 device?

A: If the device becomes soiled, you may wipe it clean with a dry cloth. Do not get the device wet, as doing so will void the warranty.

Q: Can Sleep8 help maintain my BiPAP supplies?

A: Yes. Sleep8 can be used with any PAP's (Positive Airway Pressure) mask, as well as it's heated or non-heated tubing.

Q: Does my Sleep8 device have a filter? Do I need to replace it?

A: The only filter you need to replace is the filter on your bag. To do that, just buy a new bag – that’s it. We recommend getting a fresh bag every 90 days. To buy a new one, click here.

Q: Can Sleep8 help maintain heated and non-heated tubing without additional adapters?

A: Yes. Sleep8 will work with all CPAP tubing, heated and non-heated without any adapter needed.

Q: Will Sleep8 discolor my mask?

A: That depends. To avoid any discoloration of your mask, it is important you wipe your mask with a clean cloth or CPAP wipe, prior to placing it in the Sleep8 Filter Bag. Certain oils from skin or cosmetics can discolor when making contact with ozone.

Q: Can I purchase a new device, bag, or charger?

A: Yes, for replacements, visit our online store.

Q: What is ozone?

A: Ozone is known as “activated oxygen,” also known as trioxygen, due to the fact that it is comprised of three oxygen atoms.

Q: Will Sleep8 fit my mask and headgear, even when other cleaners cannot?

A: Yes, Sleep8 will work with any mask design including the FitLife Total Full Face Mask by Respironics.

Q: May I use a different mini USB cord charger?

A: Voltage capacities can be different on other chargers. Therefore, Sleep8 cannot warranty the device if it is charged using a non-Sleep8 charger. The Sleep8 charger is UL listed and calibrated to provide the best current flow to optimize battery life.

Q: Can I travel with the Sleep8 system?

A: Yes. Sleep8 is portable and can be easily packed in a suitcase or carry-on bag for air travel.

Q: What is covered under the Sleep8 warranty?

A: The Sleep8 device warranty covers manufacturer defects for 24 months for units purchased 11/01/2019 or later and 18 months for units purchased before 11/01/2019. The charger warranty covers manufacturer defects for 1 year; and the bag warranty covers manufacturer defects for up to 3 months. For more details, [see the Warranty page included with your Sleep8.]

Q: Why did I receive an email telling me my warranty was being upgraded from 18 to 24 months?

A: Sleep8 stands behind its product and believes that our responsibility to our customers extends beyond the 18 month period previously covered by the warranty.

Q: Does Sleep8 work with the unique DreamStation Go 12mm tubing?

Yes! Sleep8 recently enhanced our bag design to also universally support DreamStation Go 12mm tubing.

Q: How Long Does the Sleep8 take to charge?

A: The unit takes about one and one-half (1.5) hours to fully charge.

Q: Does the Sleep8 device need chemical refills to clean?

A: No, your Sleep8 device converts room air into ozone, "activated oxygen" (O3), by adding one little molecule of oxygen, an atom. There is no need to add extra chemicals, solvents or liquids to the Sleep8

How to use my Sleep8

Q: How do I use my Sleep8?

A: Download the Quick Start Guide here.

Q: What needs to go in the Sleep8 bag?

A: The Sleep8 bag is designed to fit both your mask and tubing at the same time.

Be Advised: Many CPAP manufacturers recommend that the machine itself NOT be subject to ozone. This is one of the benefits of Sleep8, we do not need to subject your machine to ozone to to work. Certain other cleaners may void your CPAP's warranty. Follow the Sleep8 instructions and never place your CPAP machine into the Sleep8 bag.

Q: Can a whole CPAP machine be placed in the Sleep8?

A: No. Sleep8 is intended for use only with CPAP accessories like masks and hoses. In-fact, many CPAP manufacturer warranties may be voided if the machine itself is subjected to ozone. 

Q: Can Sleep8 be used to help maintain the water chamber?

A: No.  The Sleep8 Device is intended for use only with CPAP accessories likes masks and hoses.

Q: Should everything be dry before starting the Sleep8?

A: Yes.

Q: Can I charge my Sleep8 and use it at the same time?

A: Yes. Your Sleep8’s unique charging system allows for simultaneous charging and use.

Q: Does my mask need to be wiped with a cloth or CPAP wipe prior to use?

A: We strongly encourage you to wipe out your mask with a CPAP wipe, or damp cloth prior to placing it in the Sleep8 Filter Bag. Certain skin oils and cosmetics including creams and lotions can leave residue on your mask which can react to ozone. It is advisable to ensure your CPAP mask is free of any oils prior to using the Sleep8. Sleep8 supplements your CPAP accessory manufacturer’s cleaning instructions.

Sleep8 Filter Bag

Q: How long can I use the filtered bag?

A: Sleep8 recommends changing your bag when you change your CPAP supplies, or every 90 days. To purchase a bag replacement, Click Here

Q: Should I wash the Sleep8 bag?

A: If the bag becomes soiled, you may wipe it clean with a dry, or lightly damp cloth. The bag contains a filter that should be kept dry.

Q: Can I just change the filter on my bag without buying a new bag?

A: No, the bag and the filter are one piece. We made sure that getting a new bag is affordable and easy. We recommend getting a fresh bag every 90 days. To buy a new one, click here.

Q: What is the black rectangle near the top of the bag?

A: This is a charcoal filter. It helps remove ozone that is pumped into the bag during the cleaning process.

To replace this filter, you just need to buy a new bag. We recommend getting a fresh bag every 90 days. To buy a new one, click here.

 

Q: What is the white circle port/button on the filtered bag and why does air come out of it?

A: This is where the filtered air is released from the bag during operation.

Q: Does the filtered bag inflate?

A: The Sleep8 bag may or may not inflate depending on how quickly the air is going out of the bag’s filter.

Q: How big is the Sleep8 Bag?

A: The Sleep8 Bag is a general wedge shape. It measures approximately 15 inches long, 12.5 inches wide, and 6 inches tall at the base.

Q: Is the Sleep8 Filter Bag recyclable?

A: Yes, we believe in the environment. Our bags are recycle friendly.

Troubleshooting

Q: Why is there a “Fresh” scent on my mask after cleaning?

A: The "Fresh" smell that is sometimes described as similar to the scent air after a heavy rain or thunderstorm. In-fact the scent in both cases is caused by ozone. Ozone occurs naturally after lightning storms, and is also what we use. If you do not like the smell, just let the tube sit outside the bag for a while. Further, you can run your CPAP for a few minutes before you put it on to further reduce the scent.

Q: Can Sleep8 make my CPAP tube and mask last longer?

A: Not necessarily. Sleep8 is designed to help maintain your CPAP supplies and accessories, but cannot extend the life of them. For a general guideline on when to reorder CPAP equipment, see below for Medicare’s schedule or call your insurance company to see when you would be eligible for new supplies. (Many insurance companies follow Medicare’s resupply schedule)

CPAP Item & Replacement Frequency
‍CPAP Mask - Every 3 Months
CPAP Headgears - Every 3-6 months
CPAP Tubing - Every 3 months
Disposable Filter - 2 new filters every month
Non-disposable Filters - 2 new filters every 6 months
CPAP Chin Strap - Every 6 months
Full Face Mask - Every 3 months
Oral CPAP Mask - Every 3 months
Humidifier Chamber - Every 6 months
CPAP Machine - Every 3-5 years or as necessary

Q: What do the alarm cues on the device mean?

A: E2 (Fan Failure) - “E2” will pulse and device will beep. Contact customer support assistance. 

E1 (Low Battery) - “E1” will pulse and device will beep. Recharge your Sleep8. Note: The device will function while being recharged.

X (Device Not Connected Properly) - “X” will display next to “O₃” and device will beep 30 for seconds. Press the power button to cancel the alarm.

Q: I’ve pushed the start button, why won’t my Sleep8 start?

A: Hold the start button down until you begin to hear your Sleep8 device working. If you are still experiencing issues, please contact customer support.

Financing Options

Q: Do you offer financing options or payment plans?

A: Yes, Sleep8 has partnered with Bread to help finance your orders so you can pay for it over time with a low, fixed monthly payment. You can pay for your order over 3, 6 or 12 months.* You can make payments on your loan via your bank account, personal debit card, or mailed check. Payments start as low as $21.89 per month for the complete system.* Click here to see all your payment options. 

*Subject to approval of credit application and purchase of CPAP Companion System (for $249). Rates range from 5.99% to 29.99% APR, resulting in, for example, 12 monthly payments of $87.91 at 9.99% APR, per $1,000 borrowed. APRs will vary depending on credit qualifications, loan amount, and term. Bread® pay-over-time plans are loans made by Comenity Capital Bank.

Q: Do you offer any short-term payment plans without a credit check?

A: Yes, we offer financing through Partial.ly which does not require a credit check

Q: How does Partial.ly work?

A: We’ve partnered with Partial.ly to allow you to pay for your purchase with flexible monthly installments. Simply select the financing button on any product that offers financing options to find out if you prequalify and choose the plan that works best for you. All plans feature easy online payments and no prepayment fees. Partial.ly does not require a credit check.

Q: Partial.ly financing: Can I pay back my loan early?

A: Yes. You can prepay anytime for all or part of your loan. There is never a penalty for paying early.

Q: Partial.ly financing: Does checking my rate affect my credit?

A: No. We use a soft inquiry to check your rate, which won’t affect your credit score. Checking out with Partial.ly will not result in a hard inquiry at any of the three major credit reporting agencies.

Q: Partial.ly financing: How and when do I make payments?

A: Make financing payments online by ACH or debit card, or by mailing Partial.ly a check. Your first payment won’t be due for at least 30 days after checkout. We'll send you an email with your due date, and we’ll send you payment reminder by email and text.

Q: Partial.ly financing: Is this safe and secure?

A: Safeguarding your personal information is very important to us. All Partial.ly checkouts use HTTPS secure encryption when transmitting data.

Q: How does Bread financing work?

A: We’ve partnered with Bread to allow you to pay for your purchase with simple monthly installments. Simply select the financing button on any product that offers financing options to find out if you prequalify and choose the plan that works best for you. All plans feature easy online payments and no prepayment fees.

Q: Bread financing: Can I pay back my loan early?

A: Yes. You can prepay anytime for all or part of your loan. There is never a penalty for paying early.

Q: Bread financing: Does checking my rate affect my credit?

A: No. We use a soft inquiry to check your rate, which won’t affect your credit score. Checking out with Bread will not result in a hard inquiry at any of the three major credit reporting agencies.

Q: Bread financing: How and when do I make payments?

A: Make financing payments online by ACH or debit card, or by mailing Bread a check. Your first payment won’t be due for at least 30 days after checkout. We'll send you an email with your due date, and we’ll send you payment reminder by email and text.

Q: Bread financing: Is this safe and secure?

A: Safeguarding your personal information is very important to us. All Bread checkouts use HTTPS secure encryption when transmitting data.

Insurance

Q: Is Sleep8 covered by insurance?

A: At this time, Sleep8 is not covered by insurance. However, you can use your HSA/FSA accounts under code 9274 for payment.

Q: Can an HSA or FSA account be used?

A: Yes, you can use your HSA or FSA account. We are payable under 9274.

Subscriptions

Q: Can I skip an upcoming order on a bag subscription?

A: Yes, but you must first create an account. If you haven't already created one, go here. Once you're logged into your Customer Portal (which you can log into here), click on Delivery schedule in the left-hand menu to see all upcoming deliveries for your subscriptions. To skip a delivery, click Skip to the right of each order.

If you need to cancel or skip a prepaid shipment during the current subscription cycle, please reach out to us.

Q: Can I finance a subscription?

A: Unfortunately, we do not offer financing with subscriptions.

Q: Can I get my bag subscription sent with my CPAP resupply?

A: Many CPAP resupply companies are able to include Sleep8 supplies in your resupply shipments. If they are not able to, just let us know and we can work with them to make it happen.

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