Got questions? We can help.

If you’re looking for frequently asked questions, this guide will help you learn more about Sleep8 and its features.

Sleep8 Cleaning Kit

Q: How do I clean the Sleep8 device?

A: If the device becomes soiled, you may wipe it clean with a dry cloth. Do not get the device wet, as doing so will void the warranty.

Q: Can Sleep8 clean my BiPAP supplies?

A: Yes. Sleep8 can be used to clean any PAP's (Positive Airway Pressure) mask, as well as it's heated or non-heated tubing.

Q: Does my Sleep8 device have a filter? Do I need to replace it?

A: The only filter you need to replace is the filter on your bag. To do that, just buy a new bag – that’s it. We recommend getting a fresh bag every 90 days. To buy a new one, click here.

Q: Can Sleep8 clean heated and non-heated tubing with no additional adapters?

A: Yes. Sleep8 will clean all CPAP tubing, heated and non-heated without any adapter needed.

Q: Will Sleep8 discolor my mask?

A: That depends. To avoid any discoloration of your mask, it is important you wipe your mask with a clean cloth or CPAP wipe, prior to placing it in the Sleep8 Filter Bag. Certain oils from skin or cosmetics can discolor when making contact with ozone.

Q: Can I purchase a new device, bag, or charger?

A: Yes, for replacements, visit our online store.

Q: What is ozone?

A: Ozone is known as “activated oxygen,” also known as trioxygen, due to the fact that it is comprised of three oxygen atoms.

Q: Can Sleep8 clean my mask and headgear, even when other cleaners cannot?

A: Yes, Sleep8 will fully clean any CPAP mask and straps, including the Fit Lift Mask by Respironics.

Q: May I use a different mini USB cord charger?

A: Voltage capacities can be different on other chargers. Therefore, Sleep8 cannot warranty the device if it is charged using a non-Sleep8 charger. The Sleep8 charger is UL listed and calibrated to provide the best current flow to optimize battery life.

Q: Can I travel with the Sleep8 system?

A: Yes. Sleep8 is portable and can be easily packed in a suitcase or carry-on bag for air travel.

Q: What is covered under the Sleep8 warranty?

A: The Sleep8 device warranty covers manufacturer defects for 18 months; the charger warranty covers manufacturer defects for 1 year; and the bag warranty covers manufacturer defects for up to 3 months. For more details, [see the Warranty page included with your Sleep8.]

Q: Does Sleep8 work with the unique DreamStation Go 12mm tubing?

A: Sleep8 is currently enhancing our bag design to also universally support DreamStation Go 12mm tubing. As a workaround, you can use your DreamStation Go mask tubing adapter to safely connect to your Sleep8 bag. You can leave your mask inside the bag during the cleaning cycle. For specific questions regarding your masks and compatibility with DreamStation Go tubing, please contact our product specialists for additional support.

Q: How Long Does the Sleep8 take to charge?

A: The unit takes about one and one-half (1.5) hours to fully charge.

Q: Does the Sleep8 device use chemicals to clean?

A: No, your Sleep8 device converts room air into ozone, "activated oxygen" (O3), by adding one little molecule of oxygen, an atom. There are no added chemicals, solvents or liquids used by your device to clean.

How to use my Sleep8

Q: How do I use my Sleep8?

A: Download the Quick Start Guide Here.
(Black and White Version Here.)

Q: How often do I need to clean my CPAP supplies?

A: Sleep8 recommends that all PAP machine tubing, and masks be cleaned daily. Ozone has been known to kill certain harmful bacteria growing that can lead to respiratory sickness. Bacteria can multiply exponentially even within 24 hours.

Q: What needs to go in the bag to be cleaned?

A: You are able to clean the mask and tubing. If you choose to clean your water chamber, please be sure to remove and empty and dry the water chamber thoroughly before placing in your Sleep8 bag.

Many CPAP manufacturers do NOT recommend that the machine itself be subjected to ozone cleaning. This is one of the benefits of Sleep8, we do not need to subject your machine to ozone to clean your mask, tube, and water chamber. Certain other cleaners may void your CPAP's warranty.

Q: Can a whole CPAP machine be cleaned with Sleep8?

A: We don't recommend it.  The only sections that need to be cleaned are your masks and tubing. In-fact, many CPAP manufacturer warranties may be voided if the machine is subjected to ozone. 

Q: Can Sleep8 be used to clean the water chamber?

A: Yes. If the water chamber is removable and dried, it can be added to the filtered bag for cleaning.

Q: Should everything be dry before starting the Sleep8?

A: Yes. For example, be sure to empty the water chamber before adding it to the bag. Some moisture is fine, but don’t add water inside the bag.

Q: Can I charge my Sleep8 and use it at the same time?

A: Yes. Your Sleep8’s unique charging system allows for simultaneous charging and cleaning.

Q: Does my mask need to be wiped with a cloth or CPAP wipe prior to use?

A: We strongly encourage you to wipe out your mask with a CPAP wipe, or damp cloth prior to placing it in the Sleep8 Filter Bag. Certain skin oils and cosmetics including creams and lotions can leave residue on your mask which can react to ozone. It is advisable to ensure your CPAP mask is free of any oils prior to using the Sleep8.

Sleep8 Filter Bag

Q: How long can I use the filtered bag?

A: Sleep8 recommends changing your bag when you change your CPAP supplies, or every 90 days. To purchase a bag replacement, Click Here

Q: Should I wash the Sleep8 bag?

A: If the bag becomes soiled, you may wipe it clean with a dry cloth. The bag contains a filter that should be kept dry. The Sleep8’s ozone technology fully cleans whatever is in the bag, as well as the interior of the bag itself.

Q: Can I just change the filter on my bag without buying a new bag?

A: No, the bag and the filter are one piece. We made sure that getting a new bag is affordable and easy. We recommend getting a fresh bag every 90 days. To buy a new one, click here.

Q: What is the black rectangle near the top of the bag?

A: This is a charcoal filter. It filters ozone that is pumped into the bag during the cleaning process.

To replace this filter, you just need to buy a new bag. We recommend getting a fresh bag every 90 days. To buy a new one, click here.

 

Q: What is the white circle port/button on the filtered bag and why does air come out of it?

A: This is where the filtered air is released from the bag during the cleaning process.

Q: Does the filtered bag inflate?

A: The Sleep8 bag may or may not inflate depending on how quickly the air is going out of the bag’s filter.

Q: How big is the Sleep8 Bag?

A: The Sleep8 Bag is a general wedge shape. It measures approximately 15 inches long, 12.5 inches wide, and 6 inches tall at the base.

Q: Is the Sleep8 Filter Bag recyclable?

A: Yes, we believe in the environment. Our bags are recycle friendly.

Troubleshooting

Q: Why is there a “clean” scent on my mask after cleaning?

A: The "clean" smell that is sometimes described as similar to the scent air after a heavy rain or thunderstorm.  In-fact the scent in both cases is caused by ozone.  Ozone occurs naturally after lightning storms, and is also the cleaning agent we use.  If you do not like the smell, just let the tube sit outside the bag for a while. Further, you can run your CPAP for a few minutes before you put it on to further reduce the scent.

Q: Can Sleep8 make my CPAP tube and mask last longer?

A: Not necessarily. Sleep8 is designed to clean your CPAP supplies and accessories, not extend the life of them. For a general guideline on when to reorder CPAP equipment, see below for Medicare’s schedule or call your insurance company to see when you would be eligible for new supplies. (Many insurance companies follow Medicare’s resupply schedule)

CPAP Item & Replacement Frequency
CPAP Mask - Every 3 Months
CPAP Headgears - Every 3-6 months
CPAP Tubing - Every 3 months
Disposable Filter - 2 new filters every month
Non-disposable Filters - 2 new filters every 6 months
CPAP Chin Strap - Every 6 months
Full Face Mask - Every 3 months
Oral CPAP Mask - Every 3 months
Humidifier Chamber - Every 6 months
CPAP Machine - Every 3-5 years or as necessary

Q: What do the alarm cues on the device mean?

A: E2 (Fan Failure) - “E2” will pulse and device will beep. Contact customer support assistance. 

E1 (Low Battery) - “E1” will pulse and device will beep. Recharge your Sleep8. Note: The device will function while being recharged.

X (Device Not Connected Properly) - “X” will display next to “O₃” and device will beep 30 for seconds. Press the power button to cancel the alarm.

Q: I’ve pushed the start button, why won’t my Sleep8 start?

A: Hold the start button down until you begin to hear your Sleep8 device working. If you are still experiencing issues, please contact customer support.

Financing Options

Q: Do you offer financing options or payment plans?

A: Yes, Sleep8 has partnered with Bread to help finance your orders so you can pay for it over time with a low, fixed monthly payment. You can pay for your order over 3, 6 or 12 months.* You can make payments on your loan via your bank account, personal debit card, or mailed check. Payments start as low as $19.26 per month for the complete system.* Click here to see all your payment options. 

*This example payment based on the listed product price of $249 assuming a 12-month term loan and a 9.99% APR. Your terms may vary and are subject to credit approval. Rates range from 0% to 29.99% APR, resulting in, for example 12 equal monthly payments of $86.52 to $97.48 per month at 6.99% to 29.99% APR. Bread loans are made by Cross River Bank, a New Jersey Chartered Bank, Member FDIC.

Q: Do you offer any short-term payment plans without a credit check?

A: Yes, we offer financing through Partial.ly which does not require a credit check

Q: How does Partial.ly work?

A: We’ve partnered with Partial.ly to allow you to pay for your purchase with flexible monthly installments. Simply select the financing button on any product that offers financing options to find out if you prequalify and choose the plan that works best for you. All plans feature easy online payments and no prepayment fees. Partial.ly does not require a credit check.

Q: Partial.ly financing: Can I pay back my loan early?

A: Yes. You can prepay anytime for all or part of your loan. There is never a penalty for paying early.

Q: Partial.ly financing: Does checking my rate affect my credit?

A: No. We use a soft inquiry to check your rate, which won’t affect your credit score. Checking out with Partial.ly will not result in a hard inquiry at any of the three major credit reporting agencies.

Q: Partial.ly financing: How and when do I make payments?

A: Make financing payments online by ACH or debit card, or by mailing Partial.ly a check. Your first payment won’t be due for at least 30 days after checkout. We'll send you an email with your due date, and we’ll send you payment reminder by email and text.

Q: Partial.ly financing: Is this safe and secure?

A: Safeguarding your personal information is very important to us. All Partial.ly checkouts use HTTPS secure encryption when transmitting data.

Q: How does Bread financing work?

A: We’ve partnered with Bread to allow you to pay for your purchase with simple monthly installments. Simply select the financing button on any product that offers financing options to find out if you prequalify and choose the plan that works best for you. All plans feature easy online payments and no prepayment fees.

Q: Bread financing: Can I pay back my loan early?

A: Yes. You can prepay anytime for all or part of your loan. There is never a penalty for paying early.

Q: Bread financing: Does checking my rate affect my credit?

A: No. We use a soft inquiry to check your rate, which won’t affect your credit score. Checking out with Bread will not result in a hard inquiry at any of the three major credit reporting agencies.

Q: Bread financing: How and when do I make payments?

A: Make financing payments online by ACH or debit card, or by mailing Bread a check. Your first payment won’t be due for at least 30 days after checkout. We'll send you an email with your due date, and we’ll send you payment reminder by email and text.

Q: Bread financing: Is this safe and secure?

A: Safeguarding your personal information is very important to us. All Bread checkouts use HTTPS secure encryption when transmitting data.

Insurance

Q: Is Sleep8 covered by insurance?

A: At this time, Sleep8 is not covered by insurance. However, you can use your HSA/FSA accounts under code 9274 for payment.

Q: Can an HSA or FSA account be used?

A: Yes, you can use your HSA or FSA account. We are payable under 9274.

Subscriptions

Q: Can I skip an upcoming order on a bag subscription?

A: Yes, but you must first create an account. If you haven't already created one, go here. Once you're logged into your Customer Portal (which you can log into here), click on Delivery schedule in the left-hand menu to see all upcoming deliveries for your subscriptions. To skip a delivery, click Skip to the right of each order.

If you need to cancel or skip a prepaid shipment during the current subscription cycle, please reach out to us.

Q: Can I finance a subscription?

A: Unfortunately, we do not offer financing with subscriptions.

Q: Can I get my bag subscription sent with my CPAP resupply?

A: Many CPAP resupply companies are able to include Sleep8 in your resupply shipments. If they are not able to, we can work with them to make it happen.